FAQ

Where To Buy

Where can I buy monsters?

To find a store near you, please see our list of Canadian Retailers or our list of American Retailers.

Please note that our retailers carry a selection of the most popular monsters:

For a complete selection of monsters, please visit our online store.

I live/work close to your studio, can I come by your studio and purchase a monster?

We are open by appointment. Just call or email ahead of time, especially if you have a specific monster in mind. This way we'll be able to make sure he or she is in stock.

Can I buy: Murphy, Edward, Zombie, Clover, Pickley, Chuck, Gingerbread Ed, etc.

You may have noticed that there are some monsters on our website that aren't available in our store. These monsters are either limited editions or special one of a kind projects. They are unavailable for purchase.

Do you have gift certificates?

No, we do not offer gift certificates.

Shipping

Do you ship internationally?

Yes, we do. Please refer to our online store for shipping rates.

Monsters

What are monsters made of?

Monsters are primarily made of micro polar fleece. The same kind of material you would find in a fleece jacket. It is 100% polyester and hypoallergenic. Additionally some monsters have hand-stitched vinyl eyes (ex. Colin) and others have silk-screened faces (ex. Kyle).

What are they filled with?

Contrary to popular belief monsters are not filled with foam. They are stuffed with the same material as most plush toys: polyfil. The difference with monsters is that they are hand-stuffed with a very soft stuffing which provides the full bodied feeling that sets monsters apart from other plush.

Can I put them in the washing machine?

Yes. On our tags we recommend surface washing only. The fleece actually cleans up very well with a damp cloth (sometimes with a little soap) so it’s rarely necessary to put them through the wash. Having said that, they can be machine washed, with care, in case of emergency (grape juice spill?). A delicate, cold water cycle works best. Afterwards care must be taken to ensure that they are dried thoroughly to avoid dampness in the middle of the stuffing.

How big are monsters?

Monsters come in many different sizes. You can find specific sizes in our online store.

How do I keep my monster(s) looking good?

We find a lint brush cleans off the monsters nicely and for any surface blemishes we recommend using a damp cloth to gently wipe area.

Monster Factory

What are you studio hours?

Monday to Friday 10am - 6:30pm

Do you do Custom orders?

Due to the nature of monster making - it takes a lot of time to design and create monsters - we do not do individual custom orders.

Collaborations?

We are open to creative collaborations. Just send us an email.

Are you hiring?

We are currently not hiring.

Can I suggest a name or characteristics?

You can certainly suggest names or characteristics to us, but because we get a lot of suggestions there is no guarantee they will be used.